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RANT: Globe broadband and the concept of customer service

April 22, 2007

I ranted a while back about how PLDT service sucks.

Now hear me rant about Globe and its incredible (read sarcastically) service.

You see we had acquired a Globe line just this year - prefering to have a landline and broadband service in the same package. The package offered by Globe was too tempting to pass up as it was just the equivalent of a landline subscription. Cheap eh?

Unfortunately, the Taiwan earthquake happened and much to everyone’s dismay, Globe was the least prepared for the destruction it caused to its internet services.

That quake occurred late last year. It has been more than 3 months and Globe’s internet services has not gone back to what it was before. Couple with that, the modem they provided has conked out on us a thousand times. No luck for us getting that replaced as our million or so phone calls have not succeeded in getting heard.

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Written by ApplesH · Filed Under General, Personal 

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