From Call Center Agent to Manager in 2 Years

Posted by keysinunez.com on November 8, 2007 · Leave a Comment

My very first job was for a then popular pager company. I don’t know if they’re still a company or still alive but several years ago, when the cellular phone age in the Philippines was about to take off, I was hired by them for an Outbound Telemarketing job. Of course back in the day, the call centers weren’t known as call centers yet. They were just jobs. And so I started to work there. There were no contracts, no tax deductions, no health benefits. Just report for work, make your sales, then at the end of the day, pack up and go home. Calls were only for about 5 hours, excluding lunch breaks and short breaks. You either had sales or not. If you didn’t have sales, the managers would threaten to fire you the next day if you didn’t improve. At the end of the day, all the employees would meet, and the Ex-Pats would handout several thousand to the day’s top players. Tax Free. That’s about 6,000 pesos per night if you were the top player. Continue reading “From Call Center Agent to Manager in 2 Years”…

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