PLDT should really get their act together
Posted by hazelrchua on March 7, 2008 · 1 Comment
PLDT should really work on their level of service quality, or on the lack of it.
First, it takes forever for them to install internet services.
A friend of mine who wasn’t originally subscribed to their services told me how many calls they received from PLDT on a daily basis, apparently, they were being offered internet service installation. My friend reported they’d get more than 3 calls daily and when they finally were convinced to get connected and right after signing the application form, the calls ceased but so did the people from PLDT.
Tables were turned and this time, it was them who had to call PLDT on a daily basis to follow up on their now needed internet connection. I refuse to go into details on just at what length my friend had to resort to just to get his internet service installed but I know if not for that, he may not be connected yet until now.
(Read the rest of the rant here…)
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Yes, I agree pldt should work on enhancing their service. I’m always experiencing bad connections specially at afternoon around 11am-2pm. Just last week, I called them up every day Mon-Fri since my connection went to slow to the point of its reall useless “Note, I’m even paying for their fastest speed and they doesn’t take special care on me”. I even lost a client when my net got disconnected. Since then I had my modem and backup internet ready.
Thanks