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Globe’s 5-Peso/15-Min. Surfing Needs Enhancements for Prepaid Accounts

May 15, 2008

When the 5 peso for 15 minutes surfing promo of Globe Telecoms was launched last month, I thought I would be able to read my emails.  However, when I tried to connect to the link for Gmail, an error prompted in my phone’s screen. Then I read the FAQs of Gmail and was instructed to ask the network provider if it allows secure SSL traffic. It took a month before the customer service gave me a feedback. It said “our network does not allow secure SSL traffic for prepaid accounts”

I was totally disappointed with the reply. How could they advertise so much and yet they have put limitations and DID NOT INFORM prepaid subscribers of such.  I also tried using my phone as a modem and true enough, I could not connect to Gmail of Yahoo mail. Their service really was a disservice. Subscribers were being charged for every connection whether successful or not.

I do hope they can improve their system.  Aside from the surfing problem, they are having some problems with their share-a-load facility.  What’s going on with their servers??

Written by transformer · Filed Under Internet, Personal 

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