Call Center Culture Dictates Customer Service Standards
Posted by nethan on December 13, 2009 · Leave a Comment
ICMI’s Annual Call Center Exhibition Conference (ACCE) this year had a customer service video contest. Hot Topic, a teen retail accessory store won.
It showed how their organization’s culture dictates how they treat their own customers. Entering their call center, you see young people...
Source: CALL CENTER BLURBS
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