Call Center Blurbs Carnival: 4th Edition
Happy holidays everyone! Welcome to the fourth edition of the Call Center Blurbs Carnival.
Management
Nissim Ziv presents What Makes a Good Team Leader? How to Be a Good Team Leader? posted at Job Interview Guide, saying, “Almost everyone in the team would want to become a leader, but there are...
Source: CALL CENTER BLURBS
Call Center Culture Dictates Customer Service Standards
ICMI’s Annual Call Center Exhibition Conference (ACCE) this year had a customer service video contest. Hot Topic, a teen retail accessory store won.
It showed how their organization’s culture dictates how they treat their own customers. Entering their call center, you see young people...
Source: CALL CENTER BLURBS
